Refund and Returns Policy

Effective Date: December 13, 2024

At Henno Jewelry, we are committed to providing high-quality, exquisite jewelry that meets the expectations of our customers. If for any reason you are not completely satisfied with your purchase, we have created a clear and simple refund and return policy to make the process as easy as possible.

Eligibility for Returns and Exchanges

We want you to be completely happy with your purchase from Henno Jewelry. To ensure a smooth return or exchange process, please review the following conditions:

  1. Time Frame
    You may return most items purchased from Henno Jewelry within 30 days of the delivery date for a full refund or exchange. After 30 days, we may not accept returns, except in cases of defective or damaged items.

  2. Condition of the Item
    Items must be returned in their original condition, unworn, and with all packaging, tags, and certificates (if applicable). Returns that show signs of use or damage, or that do not include original packaging, may not be eligible for a refund or exchange.

  3. Non-Returnable Items
    Custom-made or personalized items, including engraved or specially designed jewelry, are non-returnable unless they are defective or damaged upon receipt.

  4. Proof of Purchase
    A valid proof of purchase (such as an order receipt, invoice, or email confirmation) is required for all returns and exchanges.

How to Return or Exchange Your Item

  1. Initiate a Return or Exchange
    To start the return or exchange process, please contact our customer service team at info@henno.site or call (508) 362-4518. Provide your order number and details of the item(s) you wish to return or exchange.

  2. Shipping Your Return
    Once your return request is approved, you will receive detailed instructions on how to ship the item back to us. Please use a trackable shipping service to ensure the safe return of your item. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

  3. Refund Processing
    After we receive the returned item and verify its condition, we will process your refund to the original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your bank or payment provider.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, we apologize for the inconvenience. Please contact us immediately at info@henno.site, and we will arrange for a return or exchange at no additional cost to you. We will cover the return shipping for items that are faulty or incorrectly shipped.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in processing your exchange and ensure that you receive the correct item as soon as possible.

Special Note on Custom Jewelry

For custom or personalized jewelry, we understand that adjustments may be necessary. However, due to the unique nature of these pieces, we ask that you carefully review all specifications before placing your order. If there is an error in our customization, we will work with you to correct it and offer a replacement.

Policy Changes

Henno Jewelry reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We recommend checking this page periodically to stay informed of any changes to our policy.

If you have any questions or concerns regarding our returns or refund process, please don’t hesitate to contact us.

Henno Jewelry
Street: 225 Sea Coral Way, Melbourne Beach, Florida
Phone number: (508) 362-4518
Email: info@henno.site
Website: henno.site